A New Interface for Your PBX
Connect Free Web-based Calls to Your PBX
TOLFA provides an interface that connects free web-based calls directly to your PBX. Because it does not use traditional phone lines, calls are free of charge. With just one tap in the browser, anyone can speak directly with a contact center agent.
Works with Most PBX Systems
Easy to Connect Using Standard Protocols.
Call from a QR Code
Simple Inquiries via QR Codes or Links
By scanning a QR code or tapping a link on a website, anyone can open TOLFA’s web interface and easily contact a contact center. With a single tap, they can start speaking with an agent right away.
High-Quality Voice Calls
Improved Accuracy for Speech Recognition
TOLFA delivers clear, high-quality audio and encrypts conversations to prevent eavesdropping or data leaks. Our customers’ contact centers have also reported improved accuracy when using speech recognition, which is highly dependent on call quality.
International Calls
Proven Call Quality Over Long Distances
To demonstrate that natural, high-quality conversations are possible even over very long distances, we are sharing audio from test calls between London and Tokyo. The tests use short back-and-forth conversations so that any delay is easy to notice. Even for international calls, conversations feel just like domestic calls. We invite you to listen.
Seamless Integration with Web Tools
Connect Without Losing the Customer
When chat or chatbot support cannot resolve an issue, customers previously had to place a separate phone call to reach a support desk. With TOLFA, customers can stay in the same flow and be connected directly to the agent who was handling the chat.
Keep Your Existing PBX
No Change to Daily Operations
Your existing PBX, as well as connected systems such as CTI and CRM, can continue to be used as they are. You can also continue using phone lines alongside TOLFA, including existing call recording and IVR flows configured on your PBX. Simply connect your PBX to TOLFA to get started. Calls from TOLFA are received alongside carrier-based calls, allowing agents to handle them using the same workflows they already know.
No App Installation Required
Customers do not need to install any applications to reach your contact center. By tapping a button or banner on your website, or scanning a QR code, they can open the web interface and start speaking with an agent immediately.
Voice Calling
Connect Browsers to Your PBX for Free Web Calls
Video Calling
Video Calls Using Your PBX
Voice Bot Integration
Connect to Voice bots via Free Web Calls
TokenLink
Pass information from the browser to your PBX or voice bot
Reduce Communication Costs
Toll-free numbers are widely used for contact center inquiries, but the call charges can be significant. Because TOLFA connects customers and agents without using phone lines, it can significantly reduce the costs associated with toll-free calling.
Available Beyond Smartphones
Use on PCs and Tablets
In addition to smartphones, anyone can speak with contact center agents from tablets and PCs. TOLFA works on browsers such as Safari, Chrome, Firefox, and Edge across Android, iOS, Windows, macOS, and Chrome OS.
No Voice Network Required
Works with Data Connectivity
Calls can be made as long as there is an internet connection. Conversations are possible using mobile data alone. Even if phone lines are restricted during emergencies, calls can continue as long as internet access is available. Calls can also be made from overseas.
