Works with Voice Bots and Chatbots
Talk with a Voice Bot or a Live Agent
TOLFA can be used as the front end for a voice bot. Customers can start talking with a voice bot right away through a simple web interface. If the bot cannot resolve the issue, the conversation can be passed to a contact center agent, creating a smooth handoff.
Works with Chatbots
Move from Chatbot to a Voice Call
When a chatbot alone cannot resolve an issue, it can make sense to switch to a voice call with an agent to continue the conversation. In this case, the chatbot can find the right contact point and show the customer a link that connects them to that destination.
