No Need to Rejoin the Call Queue

If an issue cannot be resolved through chat alone, switching to a voice call can help move the conversation forward. In the past, customers had to place a new phone call, re-enter the queue, and wait their turn again. With TOLFA, a customer can open a URL and place a call directly to the agent who handled the chat. This allows the conversation to continue right away, without starting over.

Secure One-Time URLs

Each URL is valid for a limited time and can be used only once. Even if the URL is bookmarked, it cannot be reused to call the extension later. One-time URLs can be generated by using the provided calling screen or by preparing a simple script to issue them as needed.