Passes Information from the Web
Delivers Details to Voice Bots or PBX
Information that could not be passed during traditional phone calls can now be delivered to a voicebot or PBX. When details are sent from the browser to TOLFA, TOLFA encrypts that information and passes it on to the voicebot or PBX.
Send information from the web
After signing in to a customer portal, customers can use TOLFA to pass details such as a customer ID to a voicebot or PBX. Browsing activity from the website can also be passed ahead of the call. When an agent answers, they can look up customer details in the CTI and see what pages the customer viewed, allowing them to respond more efficiently. While TOLFA encrypts and delivers the information provided by the browser, it does not collect or retrieve browser data on its own.
Passes information using QR codes
Product details can be passed ahead of the call
By calling through a QR code or URL that contains information, relevant details can be passed to the voicebot or PBX. When a QR code is placed on a product in advance, customers can scan it to call the appropriate support desk directly. At the moment the agent answers, they can immediately see which product the inquiry is about.
