Call Directly From Your Website
Start a Call Instantly on the Web
Start a Call With a Single Tap
Customers can start a conversation with a contact center agent simply by tapping a button or link on your website. This also allows you to remove traditional IVR menus that require customers to press numbers. By skipping IVR steps, customers spend less time waiting and reach the right agent more quickly, improving the overall experience.
Reduce Wait Times by Skipping IVR
Calls can be sent directly into the PBX queue from a URL, making IVR menus optional. Removing IVR steps eliminates unnecessary input from customers and helps reduce wait times. Some contact centers have reported reducing wait times by more than 90 seconds.
Just Place a Link on Your Website
You can add a button, QR code, or text link to your website that opens the TOLFA calling screen. There is no need to embed SDK code or make API calls.
Multiple Ways to Start a Call
As long as anyone can open the calling screen, they can place a call. In addition to websites and QR codes, links can be shared through SMS, email, social media, banners, and other online channels.
Works Over an Internet Connection
Because no traditional phone line is used, anyone can place a call as long as they are connected to the internet. Even if phone networks are unavailable during an emergency, TOLFA still allows calls over an active internet connection. Calls can also be placed from overseas using a local SIM card.
