There is a possibility that your browser is not supported. Try using Safari on MacOS and iOS, Chrome on Android, and Chrome, Firefox, or Edge on Windows.

There is a possibility that the use of the microphone is not allowed when using the browser embedded within the application (Web view). Try using Safari on MacOS and iOS, Chrome on Android, and Chrome, Firefox, or Edge on Windows.

The microphone usage is either not permitted or the microphone is not connected.

The microphone usage is not permitted in the browser, or for the website. Confirm the settings. Refer to the following for more details. (In the standard settings of Android, once microphone usage permission is blocked, it will continue to be blocked thereafter. Therefore, it is necessary to allow Microphone usage in site settings.)

Operation Instructions

• Guided by the actual user interface

Settings

• Android Chrome
• iOS Safari

Guide

• TOLFA Guide

The contact center is currently closed. Call back during the business hours.

The contact center is currently experiencing high call volumes and cannot connect. Try again later.

There is a communication issue for some reason. Changing your environment may improve the situation.

When releasing the hold, the call may have already been disconnected by the contact center, or it may have been automatically disconnected due to exceeding the maximum hold time.

During the call, there may have been an interruption due to an incoming call on the smartphone, a network interruption caused by reasons such as switching WiFi connections, or the call may have been interrupted by actions such as navigating to a different page or switching apps. When you release the hold from the user interface, the call will resume.

The situation arises when necessary authentication for outgoing calls cannot be obtained, security checks cannot be passed, script errors occur, or connection to the server cannot be established.

The situation arises when necessary authentication for outgoing calls cannot be obtained, security checks cannot be passed.

For Use with Safari on iOS

If you are using IP address anonymization, you may not be able to pass security checks. There may be improvements possible through changes in settings.
"Settings" > "Safari" > "Hide IP Address" > "Off"

The URL seems to be incorrect. Verify if the URL is correct.

You are using an expired URL.

Your request cannot be processed correctly and the call cannot proceed. Return to the original web page and start the process again from the beginning.