Guests can contact the front desk from anywhere.
Guests can contact the front desk not only from their hotel room or the website but also from overseas.
The web-based free calling service "TOLFA" is also available at the hotel. In addition to being used for inquiries via the website or from overseas, TOLFA can be used as an alternative to the in-room telephone.
Use as an In-Room Extension
Guests can contact the front desk using their mobile device or the tablet provided in their room. TOLFA is easy to use—simply access the web-based interface. During their stay, they can reach the front desk not only from their hotel room but also while temporarily outside the hotel.
It can be restricted to be available only during the stay.
When guests check in, the front desk will issue a one-time URL that is valid only during their stay. Guests can either scan the QR code with their mobile device or receive a printed QR code. This provides a communication method that is available only during their stay. We have a web-based interface for the front desk to generate the URL, which contains the guest's identification ID and room number. This allows the front desk to identify the guest when recieving a call.
Inquiries via the Website
TOLFA can be used as a communication method for inquiries from the hotel website, booking sites, price comparison sites, and more. By placing a link button or text on these sites, users can easily contact the hotel front desk by simply accessing TOLFA's web-based interface. By using multiple URLs, the source of the inquiry can also be identified.
Inquiries from Overseas
TOLFA allows for high-quality calls even from overseas. You can listen to the call audio quality from here: 'London to Tokyo Call Sample', so please have a listen.
Centralized Management for Multiple Location
Inquiries from guest rooms across multiple hotels can be handled at a single front desk. Even in hotels without on-site front desk staff, inquiries can be managed from any designated location.
