Nestlé Japan Corporation

Nestlé Japan Corporation (Headquarters: Kobe, Hyogo) has introduced TOLFA to its contact center.
Nestlé Japan Corporation's contact center has connected the existing AVAYA call system with TOLFA, and added a new channel of toll free internet calls from TOLFA to the inquiry points "Nescafé Barista Support Desk," "Nescafé Dolce Gusto Support Desk," "Nestlé Online Store Call Center," "Nestlé Customer Consultation Room," and "Nestlé Relationship Center."

Nestlé operates a contact center with hundreds of seats, running 365 days, aiming to improve customer experience and reduce costs. In addition to existing AI-powered chat support, active support on Twitter, and automated voice response through IVR, toll free internet call support with TOLFA has been added. The existing AVAYA system, which is currently in use, remains connected to TOLFA, eliminating the need to replace CTI and CRM systems.

For each inquiry point - "Nescafé Barista Support Desk," "Nescafé Dolce Gusto Support Desk," "Nestlé Online Store Call Center," "Nestlé Customer Consultation Room," and "Nestlé Relationship Center," we have prepared a web interface reflecting Nestlé Japan's corporate colors. It matches Nestlé's logo and features a cool interface.