Receive web-based free calls with phone equipment
New interface add to the PBX
TOLFA is an interface service that allows web-based free calls to be connected to telephone facilities. No phone line is used, so there are no calling charges. You can start a conversation with a contact center agent simply by tapping (clicking) a button on the browser.
TOLFA can connect to most PBXs such as GENESYS, AVAYA, Asterisk, NEC, etc.
Receive web-based free calls at the contact center
Receive web-based free calls at the contact center
Easy to install, without changing the system
As long as you can connect to TOLFA, you can use your contact center's telephone equipment regardless of whether it is in the cloud or on-premise. No need to replace your PBX, CTI, CRM, or other systems or install additional systems. IVR call flows can be used without modification, and existing phone lines can be used without modification.
High compatibility with web tools
Users can start a conversation simply by accessing a URL. Users can initiate calls with Chat, Chatbot, voicebot, SMS, email, SNS, visual IVR, native apps, etc. This service is highly compatible with web tools.
No need to install application
Users can have a conversation using the contact center's dedicated web interface. There is no need to install applications. One tap of a button, users can start a conversation with the contact center the moment they feel like to.
Information from the browser can be transferred
PBX take over the information
It is possible to transfer information that could not be done by "telephone". For example, it becomes possible to send the desired product code from the customer to the contact center, and upon receipt, the agent can access the product details. It is also feasible to provide the agent with information about the history leading up to the inquiry at the time of the incoming call.
Seamless integration with web tools
IBM Watson also has a proven track record of connectivity
TOLFA can connect users to a contact center agent without leaving the call center. With TOLFA, users can start a conversation with an agent directly from a URL link in a message or an App link. It is also possible to connect a user to an agent who has responded to a chat inquiry with pinpoint accuracy.
Image of usage
TOLFA connects to the contact center's telephone equipment without using any telephone lines. Moreover, it can be used in conjunction with your existing telephone line
Telephone facilities and equipment can be used as they are
Operation is the same as before
TOLFA can connect to most PBXs, including GENESYS, AVAYA, Asterisk, and NEC (some equipment may be required).
Therefore, in addition to telephone facilities, CTI, CRM, and other linked systems can be used without modification.
Of course, it can also be used in conjunction with telephone lines, and call recording and IVR flows set up in the PBX can be used without modification.
The system can be easily installed by simply connecting the telephone equipment to TOLFA.
By assigning incoming calls from TOLFA to the same queue (skill) as incoming calls from carrier lines, calls can be received together with incoming calls from carrier lines.
Operators can handle incoming calls from TOLFA using their existing workflow.
High voice quality and voice encryption
Release the audio recordings of calls made between London and Tokyo
Audio is coded (voice coded) with high voice quality. In addition, voice is encrypted using DTLS to prevent eavesdropping and leakage of conversations. You can have a natural conversations even during long-distance calls.
No need to install application
A web interface is provided for each contact center. Users do not need to install any application to access the contact center. They can simply call the dedicated web interface from a button link, banner link, QR code, etc. from the website to start a conversation with the contact center.
TOLFA has the following Features
Information transfer
Seamless integration
Cost reduction
High voice quality
Can be used from non-smartphones
Also available from Chrome OS
In addition to smartphones, you can have a conversation with the contact center from tablets and PCs, and from browsers such as Safari, Chrome, Firefox, and Edge on Android, iOS, Windows, MacOS, and Chrome OS.
