Enable Video Calls on Phone Equipment
New interface add to the PBX
TOLFA is an interface service that allows video calls to be received on phone equipment while making free internet calls from the web. Since no telephone lines are used, the call charges are free. You can start video calls while having voice calls through the web interface and phone equipment. Starting and ending video calls is possible at any time during the call. Three modes are available for different purposes.
Easy to Start
No SMS Sending Required
No need for tasks like sending SMS. Video can be started with simple actions by agents.
Safe with Agent Operation
Video can only be initiated by agents. Users need to perform simple actions to grant permission for video calls.
Three Modes for Different Purposes
Choose a mode according to the purpose. You can freely switch modes and start/end video calls multiple times during a call.
Convenient Marker Feature
The marker feature allows pointing to positions on the screen. It can be used by users or call centers.
Telephone facilities and equipment can be used as they are
Operation is the same as before
TOLFA can connect to most PBXs, including GENESYS, AVAYA, Asterisk, and NEC (some equipment may be required). Therefore, in addition to telephone facilities, CTI, CRM, and other linked systems can be used without modification. Of course, it can also be used in conjunction with telephone lines, and call recording and IVR flows set up in the PBX can be used without modification. The system can be easily installed by simply connecting the telephone equipment to TOLFA.
Convenient Three Modes
Screen Sharing Available
Three modes are available for different purposes. You can freely start and end video calls during the call, and switch modes. Screen sharing is also possible.
Marker Feature for Videos and Images
Also available for screen sharing
You can mark positions on your screen and the other party's screen. It works with both video and snapshots of paused videos. (Available in Remote View Mode, Presentation Mode, and Screen Sharing)
Pause/Resume Videos
Can be operated by either user or agent
You can pause and resume videos. Users and agents can control it, allowing videos to be paused and resumed as needed during conversations. (Available in Remote View Mode, Presentation Mode)
Adjust Display Between Smartphone and PC
When you display the video received from your smartphone on your PC, you may only be able to see part of the video. You can switch the display so that you can see the entire received video via mode switching button
TOLFA has the following features
Three modes that can be switched during a call
Markers that can be used for movies and images
Pause/Resume Videos
Call history on PBX
Secure and Usable
Video can only be started by agents
Switch to video after starting a conversation. It ensures no sudden video calls with unfamiliar parties. Video can only be started by agents, and users perform a simple action to grant permission for video. Video can be started and ended freely during the call. You don't necessarily need to use video, and you can opt for audio-only communication. Modes allow switching between one-way and two-way communication, preventing unnecessary video communication.
No Application Installation Required
Customers (callers) do not need to install applications. Simply call up the dedicated web interface from the website's button link, banner link, or QR code scan to start a conversation.
Can be used from non-smartphones
Available from Chrome OS
In addition to smartphones, you can have a conversation with the contact center from tablets and PCs, and from browsers such as Safari, Chrome, Firefox, and Edge on Android, iOS, Windows, MacOS, and Chrome OS.
