Integration with Karakuri

Quickly Understand Customer Requests at the Contact Center

By integrating Karakuri's AI chatbot and FAQ tools for customer support with "TOLFA," it is possible to create a unified environment that combines previously separate web support and phone-based assistance. The integration of the AI chatbot with web-based free calls enables seamless customer support, connecting user actions on the website with inquiries to the contact center.

For Example

If a flow is established where customers log into their My Page on the website, interact with the chatbot, and then connect to the contact center via TOLFA, there will be no need for repeated identity verification or reconfirmation of their inquiry. This can reduce response time and improve service quality. Additionally, behavioral data from the AI chatbot "KARAKURI chatbot" and the FAQ tool "KARAKURI smartFAQ" can be transferred to the contact center via TOLFA, allowing agents to understand the customer's situation before responding.

Transferring Information from FAQ and Chatbot to TOLFA

TOLFA can transfer information from FAQs and chatbots to the PBX. For example, browsing history, page transition data, search keywords, and chatbot session IDs—along with other information stored by the browser—can be easily passed to the PBX via TOLFA. You have full flexibility to transfer any information you wish to pass along.

[Contact Information]

Karakuri, inc. https://karakuri.ai/contact/